Access

October 28, 2014

The Web Ahead recently debated if we’ve neglected aesthetic design for a love affair with UX. I recommend you give it a listen.

The discussion hinges on the apparently homogeneous nature of modern web-design, attributed to an overreliance on a Krugian sense of user experience. Naturally the closer design reaches towards art the stronger the urge becomes to pull back to the quantifiable safety of user testing. The effectiveness of design is often measured through conversions, but design as a whole still retains one foot in the ephemeral. Many carefully constructed and reasoned designs do not achieve what they ought, while others have an undeniable appeal beyond their construction:

“For the most part, the creation or effects of design, unlike science, are neither measurable nor predictable, nor are the results necessarily repeatable.”Paul Rand

It’s tempting, then, to attribute the occasional blandness of the web to an obsession with the quantifiable, but in reality this is merely symptomatic of an increased need for accessibility. Accessibility extends beyond ARIA and WAVE. UX design, the CMS, the responsive web movement and every other significant advancement has lowered the bar for digital engagement and creation. Each enables access — anyone can view or publish content on any device. Responsive design forces us to trade absolutes for approximations while the CMS encourages us to design in modularised templates and building blocks (even truer today thanks to ACF’s Flexible Content Field and Craft’s flexible sections). This fragmentation removes ‘the potential for heart, individuality, and resonance’. It’s harder than ever to predict how your design will appear or function, so there is a strong temptation to play it safe. The result is a web which is competent but nearly always compromised. UX didn’t kill aesthetic design, democratisation did.

Good design, UX and otherwise, has always been about improving the content's accessibility. The difference is that in designing a box to fit any object we have failed to design anything at all. Websites are more technically accessible than ever, but the content is ironically less so — the form now contribues so little value we’ve taken to stripping it out entirely. As Papanek remarks, visual design is not simply about beauty:

'Should I design it to be functional…or to be aesthetically pleasing?’ This is the most…mixed-up question in design today…aesthetic value is an inherent part of function.’
Victor Papanek
Design for the Real World

Visual design is about improving the content's intellectual accessibility. It is about improving a message's comprehensibility. There are hundreds of beautiful sites, a handful of wonderfully crafted Snowfalls, but few truly unite form and function, and even fewer are better served in their native habitat.

I am not decrying accessibility or UX design, if anything quite the opposite. We just need to ensure we apply the same consideration to the intellectual accessibility of our content as we do to the technology which delivers it. If design is about merging form and content, then it is about good visual design enabling good UX, not fighting it.